Refund and Returns
Refunds and returns
All merchandise is shipped in pristine condition via USPS,UPS, FEDEX or MOTOR FREIGHT depending on the product. Please inspect for external damage on delivery and take up any issues with the delivery company.
If your merchandise is other than ordered or missing parts, you may phone or email Pukensvet with the details AND photos for a timely resolution.
All other returns must be prepaid shipping to the address that we specify in unused condition and in the original containers. A 20% restocking charge will be assessed to all returns, and if they need to be repainted repackaged or processed in any manner, there will be an additional charge to return the item to brand new condition or to be resold as used or damaged.
Our products have to be packed and shipped, cataloged on return, inspected and recorded and replaced into inventory. No one profits from returned items, so PLEASE order carefully and feel free to contact us beforehand with any questions.